Resorts and Condo complexes are by design very individualized in their needs and what is required to achieving the highest level of service is a must. Missed phone calls, misdirected calls or to many transfers can result in lost business or poor reviews. Your Motion Expert will work with you to understand your existing infrastructure, how your work-flow processes are currently done, what you desire to have, understand your budget for the project and put together a proposal that will achieve your goals.
Your Motion VOIP Expert can design a solution that has customized call patterns based on your unique needs and service requirements. Problems we can solve for you:
- Communications work-flow analysis - How does it work now?
- Needs and Wants evaluation - What do you want it to do?
- Expert suggestions - Here are some things we can think of that you may want to consider.
- Solution Design - Design a solution that meets your requiremenets
- Budgetary proposal - We show you the real costs of what you need, what you want and what it all costs.
- Deployment timeline - How long will it take to get?
- Project management - From beginning to end we will take you through the entire process
- System training - Here is how it works and how to use it.
Things we can do for you:
- Welcome message when guest checks in
- Have a automated personal call from the hotel manager or staff welcoming your guests and even mentioning a special going on in the Spa. Allow them to press a button to be transferred to the front desk to report a problem or Spa to schedule an appointment. The options are endless.
- Intelligent seasonal call routing
- Do you have different needs and demands depending on the time of year? We can design a system that changes as the seasons change without the need to pay someone more money to make the changes for you.
- Intelligent in-house call routing
- Does your restaurant close at 9pm but you don't want the phone to just ring with no one to answer? How about at 9pm the system automatically plays a pre-recorded message letting the guest know it closed and give them the option to call the front desk for options.
- Does your spa close at 7pm but your guest wants to book an massage for the next day? Do you want the phone to ring off the hook or have them change their mind? No. We can route that call to a front desk agent to book it, send it to our US-based call center to book it for them or even have them input their cell phone to have a call back when the Spa opens. Stop letting your phone system limit your guest service.
- Does your guest need housekeeping but cannot get anyone to answer? You don't want your housekeeper sitting at a desk waiting for the phone to ring just wasting time. What if we could have the phone call follow them? First it rings the desk, then it rings their cell and if no one answers it rings the front desk. At 5pm when everyone is gone it automatically changes the calling pattern to adjust to the limited staff members.
- Does your in-house guest want to book a stay for later in the year but your front desk clerks are slammed at check-out time? How about your phone system routes calls during peak times to our US-based call center to book the reservation leaving your front desk free to provide spectacular service? But then when it slows down the system routes the calls to the front desk clerks.
- Wake-up calls
- Guests can easily self schedule their wake-up calls from their rooms offloading those calls from the front desk agents or if they call down the web interface makes it quick and easy for staff to set it for them.
- Voice Mail
- Maids can update room status from guest room phone allowing quicker room turn arounds
- Automatic disaster notification
- Are you in a resort area that has had weather issues? With out situation awareness solution we can tie the local weather monitoring service into a disaster auto-dialer. Lets say a natural disaster is happening at this moment our Status Solution can call all guest rooms and even call their cell phones or text them to head for cover. Best part about this solution is that it is all automated and does not require your front desk agent to make the call.
- Supply the hotel with Guest Room phones from leading manufactures like Yealink, Cisco, Telematrix, Teledex, VTech
- Property Management Integration from manufacturers such as Galaxy Starwood, RoomMaster, Maestro, Marriott, Micros Feidelio, OnQ, Resortsuite, Roomkey and many more. To see a complete list CLICK HERE